Identification
Echuca.qa (hereafter the terms "Echuca", "I", "we", "us", or "our" refer to this company) is a website operated by Echuca Jewellery Design W.L.L., a company created under the Law of Qatar and registered in the State of Qatar, licensed to operate the business of fashion design related to jewellery under Commercial Registration CR 255051, issued by the Qatar Ministry of Commerce and Industry.
website use terms
Application
These Website Use Terms govern your visit to, and your use of, the Echuca.qa website in general. By using our website, you are deemed to accept these terms and conditions. If you cannot accept any of these terms and conditions, you are not entitled to use our website.
Available Access to Our Website
Access to and the use of our website is allowed on a temporary basis. We reserve the right to withdraw or amend our service on our website without notice. We will not be liable if our website is not available at any time, for any reason. Some parts of our website are only available to registered users. From time to time, our website will not be available due to planned updates, maintenance operations or the introduction of new services. We will try to limit such operations to (the hours between 10 p.m. and 5a.m.) and we will issue a warning for any planned maintenance days upfront. In case of urgent maintenance, we will have the right to restrict the availability of our website without warning.
Intellectual Property
The content of the Echuca.qa website is protected by copyright, trademarks and service marks, database rights and other intellectual property rights. We are the owner or licensee of such rights. You may print or reproduce reasonable parts of the content for the purpose of your own personal, non-commercial use, provided that you keep and display all copyright notices and proprietary notices. You may not otherwise reproduce, copy, modify or distribute nor use for any commercial purposes, any of the materials, information or other content displayed on the Echuca.qa website without our explicit prior written permission. You may not reproduce an unreasonably large volume of the content of our website without our explicit prior written permission, nor manually, nor using automatic means. Framing and embedding such content will be regarded as reproduction.
Reliance on Information
Except insofar we are required by Law to provide correct information, or except insofar you, as a consumer, may reasonably expect to receive correct information about our goods and services, any information, commentary and other materials posted on our website are not intended as accurate, complete and up-to-date advice on which you should rely as a sole source of information, and we disclaim all liability in that respect to the extent permitted by law.
Acceptable Use
You may visit and use the Echuca.qa website only in accordance with the principles of acceptable and lawful use and for acceptable and lawful purposes. This means that it is not allowed to use the Echuca.qa website:
- in any way that infringes any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose, or creating an unlawful or fraudulent effect;
- for the purpose of harming or attempting to harm minors in any way;
- for gaining unauthorized access to computer systems;
- in order to interfere with any other person’s use or enjoyment of the Echuca.qa website;
- in order to interfere, or gain unauthorized access to, networks or websites or equipment linked to the Echuca.qa website, or owned by any third party;
- to transmit, or to procure the sending or uploading of any unlawful, unsolicited or unauthorized advertising or promotional material, or any other form of such solicitation or marketing (e.g. spam, junk mail, chain letters, pyramid systems);
- to deliberately transmit, upload or otherwise diffuse information that is discriminating, false, libelous, obscene or insulting;
- to try to re-transmit, send or upload or otherwise diffuse any information that is not allowed according to these terms, after it has been refused or removed by us;
- to transmit any data or material containing viruses, Trojan horses, worms, time bombs, spyware, adware, malware or any other harmful code designed to adversely affect computer software or hardware;
- to impersonate another person than yourself.
Some of the above-mentioned actions can be regarded as criminal offences.
Suspension or Termination of Use
We have the right to determine in our discretion whether there has been a breach of our terms and conditions through your use of our website. When we believe that such breach has occurred, we may take any action that we believe is appropriate, including an immediate temporary suspension of the use of our website or a permanent termination of such use, through disabling your password or otherwise. Furthermore, in such case we have the right to remove or refuse any posting or material uploaded by you on our website, and in case of criminal offences or other unlawful actions we will have the right to inform the law enforcement authorities if we feel that such is necessary, and we may co-operate with such authorities by disclosing your identity to them. Upon a legitimate request of the competent public authorities, or a complaint of third parties that seems legitimate at first sight, we will have the right, and possibly even an obligation, to undertake any of the above-indicated actions. The actions mentioned herein will not limit any other possible actions under Qatar Law, including legal proceedings and/or claims for damage compensation or indemnification.
Advertising and Sponsorship
Our website may contain advertising or sponsorship through links or banners. The content of advertisements is not submitted to us prior to the publication. Only the advertisers must ensure that any advertising complies with the legal, ethical or sectoral requirements. We are not responsible for any content of such advertisements.
Links with Other Websites
Our website may include links to other websites or material. We do not warrant that such links are continuously operational. We are not responsible for any linked websites or linked material, which is beyond our control. Other websites are permitted to link to our homepage, provided that this is done in a manner that is fair and legal, in accordance with the principles set out in our acceptable use policy (see above) and without damaging our reputation, and without implying or suggesting any association, approval or endorsement from us. The framing of a part of our website, or a deep link into our website, is only permitted after our prior written agreement.
Your Liability
You will be held responsible for all losses, costs and expenses incurred by us, including attorney’s expenses, all damages, indemnities or fines awarded against us by any court or other competent authority, and all sums paid by us as a result of any settlement agreed by us, arising out or in connection with:
- any claim by any third party or authority that the use of the Echuca.qa website by you is defamatory, offensive or abusive, or of an obscene nature, or is illegal, or in breach of an applicable code of practice;
- any claim by any third party that the use of the Echuca.qa website by you infringes that third party’s copyright or other intellectual property rights of whatever nature.
Our Liability
It is important to frame and, where possible, to limit the liability of the trader. As stated above in these Website Use Terms, we do not accept liability for the unavailability of the website, nor for actions or statements of third parties on our website. The information displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy, except for information about our own goods or services, insofar you, as a consumer, may reasonably assume that such information is correct. Except as otherwise provided, we hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the use, the inability to use, or the results of the use of our website, any information or materials displayed or incorporated in it, and any websites linked to it. Thus, we exclude, amongst other, the liability for loss of data, loss of business, loss of opportunities as well as moral damage. However, we do not exclude any liability that would arise from fraudulent representation by us or an employee of our company, if that would occur. We try insofar this is reasonably possible, to avoid the occurrence of malware on our website or that is transferred making misuse of our website; however, we are only able to apply the normal precautions against such malware, and we cannot guarantee the absence of such malware.
Information About You
We process information about you, including information about your visits to our website, in accordance with our Privacy Policy, found here. Using our website, you consent to such processing of data and you warrant that all data provided by you is accurate.
Contractual Transactions
In this clause, referral is made to the Terms and Conditions of commercial nature (for sales and/or services). Thus, these terms are indirectly included in these Website Use Terms. Any contracts for the supply of goods or services that are formed through our website, are governed by our Terms and Conditions, found here.
Changes to These Terms
We are entitled to revise these Website Use Terms at any time. We ask you to check these pages from time to time to take notice of any changes. You are deemed to have read and accepted the modified Website Use Terms.
Applicable Law and Jurisdiction
The Court of Qatar will have jurisdiction over any claim arising from, or related to, the use of our website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country that provides a legal ground for jurisdiction. These Terms of Use and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the Laws of the State of Qatar.
Terms and Conditions
Applicability
These Terms and Conditions (the “Terms”) govern the contractual relationship between Echuca.qa and you. They govern our offering of products and services, your ordering, the delivery, the provided warranties and all services that are related thereto. Information about us and our contact address can be found here. By registering on our website, and by placing an order from your virtual shopping basket, you will be asked to confirm in the checkbox that you accept these terms and conditions, and thus you will be deemed to have accepted these terms and conditions if you place your order. If you do not agree with any of these terms and conditions, you must not order from us. You declare that there are no purchase terms and conditions from your side applicable. The use of our website is furthermore governed by our Website Use Terms that are available here. Furthermore, our Privacy Policy will apply which can be found here. The headings of these terms and conditions are for your convenience only and do not limit or otherwise affect these terms.
These Terms and Conditions are only applicable to consumers, being physical persons who order goods or services only for non-professional purposes.
Offering
The products or services, and their displayed price, are not considered as binding offers from our side. Your order is an offer to buy from us, and only our confirmation of the order by e-mail will constitute a binding contract. All the products that are advertised or included in our catalogue are available while our stock or the stock of our suppliers lasts. Not all the displayed products are in stock. We cannot guarantee that each product is immediately available for purchase. Only our confirmation notice based upon your order will indicate the availability and the timing for delivery. If for any reason beyond our reasonable control, we are unable to supply a certain product, we will not be held liable and we will ensure that you will not be charged for that product. In case of unavailable product, we may offer a substitute product. You will be informed in advance in that case, and the product will only be supplied if you agree. We try to display the images of our products as accurately as possible, however we cannot guarantee that certain images would give an unclear or distorted image of the shape or colour of the products. The depictions and descriptions of our products and services are only valid for a limited period of time. If you decide later to purchase a product or service, you should re-examine the description. In case we have erroneously displayed the incorrect price of a product, we will not have an obligation to deliver it to you at the indicated price, provided that we notify this in our order confirmation or at the latest before the dispatch of the product. Our order confirmation will not be regarded as binding if the price was clearly erroneous. You will then have an opportunity to buy the product at the correctly proposed price. If you would refuse to buy the product at the corrected price, we will refund all payments that you have done at the time of your order.
Ordering
You must register before being able to order products or services. The ordering process follows different steps through the pages of the virtual shopping basket. At every step, you will be able to return to the former step of the process in order to correct any errors or to modify your requirements. Before your final order at checkout, we will present you an overview of the product or service purchased by you, and the complete purchase price, including taxes and costs of delivery. Your order and our confirmation will be stored in our database, and these files will serve as a proof of the transaction. Your order is an offer to purchase a product or service from us. We will send you an order confirmation by e-mail, including the goods or services purchased, the all-inclusive price and as the case may be any restrictions or reserves. Only our confirmation will constitute a binding purchase contract. You are responsible for the submission of correct information in your order, such as your billing information, the delivery address, and other useful information in relation to the delivery. We reserve the right to refuse the sale of products or services to any person or any geographic region for any reason at any time. This can be decided on a case by case basis. Furthermore, we reserve the right to limit the volume of products or services that we offer for one purchaser, one household or for one order, and such decision may be based on orders by the same account, the same credit card or the same billing or shipping address. We reserve the right to prohibit or limit sales to dealers or resellers. We reserve the right to discontinue any product or service at any time. You have a right to modify or cancel your order before it is shipped by us. We will acknowledge whether or not the good(s) have been shipped. After shipment, you will be able to use your right to withdraw in accordance with clause 12 further below. In case you have paid for a product that we are unable to supply or that we decline to supply because of any of the above-mentioned reasons, we will fully refund the prepaid price immediately as stated in our refund clause (see further below). You are able to download our terms and conditions in pdf format. The different versions over time are stored here and can be downloaded with an indication of their validity period. You agree that the digital logs that we keep with digital files evidencing your and our transactions and messages, will constitute proof of your and our transactions.
Customer Requirements
Notwithstanding any other requirements stated in our terms and conditions, you must fulfil the general requirements of this clause. You must be over eighteen years of age in order to be able to register and to purchase products or services. If we discover that you are not eighteen years of age, we have the right to cancel any order made by you and to delete your record as a registered person. You warrant that the details provided by you at the time of your registration or any other time, are correct and complete. You may not purchase and/or use our products for any illegal purpose or in any illegal manner.
Password and Security
If you are required to register at the Echuca.qa website, you will create an identification code for login and a password. We urge you to use a password that is sufficiently original and that is not obviously linked to your person so that it can be guessed by third persons. Every action and transaction, including any order, that is done using this login and password will be deemed to have been done by you, and you will be held responsible for such action. Thus, it is essential that you keep the login identification and password confidential and that you will not disclose it to anyone, nor share it with other persons. If you allow certain other persons, such as family members, to access our website through your internet connection using your login identification and password, you must ensure that such persons are aware of the terms and conditions, and that they comply with these terms and conditions. If you believe that your password is no longer confidential nor secure, you must notify us immediately by contacting our customer services (info@echuca.org), and we will enable you to change the password or to take other steps. If we have reason to believe that there is likely a breach of security, or misuse of our website, or that your password is being misused in any way, we may require you to change your password, and we may suspend your account if the password has not been changed. We will not be liable for any losses arising out of any unauthorized access to, or use of our services or purchases through your account.
Price
The indicated price of a product that is displayed on our website or catalogue does not include the delivery charges nor the taxes that are eventually due, which will depend on the place of delivery and the delivery method that you choose. The final price, including the applicable shipping charges, will be indicated and added during the checkout of the virtual shopping basket, immediately before the order. You as the purchaser will be liable for any taxes or charges due from the country of delivery. The prices of our products or services are subject to change without notice. We do not guarantee that indicated prices will remain applicable during a certain period of time. If the indicated price must be regarded as an error, we may act as stated in Clause 2. All our prices are stated in Qatari Riyal (QAR). Any promotions and discounts will be valid only during the indicated period and in accordance with the Law.
Payment Methods
Payment will be done in the currency Qatari Riyals (QAR). We accept the following payment methods, subject to changes from time to time:
- credit card (Visa, American Express, Mastercard)
- debit card
- PayPal (prepayment via online transfer).
The chosen payment method will be indicated by the consumer during the ordering process at the checkout of the virtual shopping basket. Payment information, such as credit/debit card details, will be sent encrypted using the SSL technology.
If you choose a payment option that involves a third-party payment service provider, such as a credit card issuer or other service provider whose services are available through our website, the terms and conditions or schemes of that payment service provider will apply to your payments and to your purchase, insofar this is indicated by the payment service provider. We do not offer more rights, remedies or warranties than those provided by the payment service provider, and you are advised to read their terms and conditions carefully. We are not liable for actions or negligence of payment service providers.
Warranties
We warrant that the products purchased from our website will be free from defects in material and functioning, are undamaged, and are free from any other non-conformity to the description and the specifications of the products, under the conditions set out in this clause. You must inspect the delivered products at the time of delivery or as soon as possible thereafter, and you must notify us about any apparent defects or non-conformity within two (2) days after the delivery of the products, by e-mail or registered mail to our customer services as indicated in our identification page. Defects or non-conformities that are not apparent at the time of a reasonable inspection and that become apparent during the above warranty period must be notified to us immediately after the discovery of the defect or the non-conformity. Our warranty does not cover: -
- visible defects or non-conformities which were not notified by you at the time of delivery or within two (2) days thereafter;
- defects caused by an incorrect use or manipulation of the product, contrary to the requirements of the use manual, incorrect maintenance or insufficient care, as stated in the instructions or as is generally required for similar products;
- defects that are caused by designs, requirements or specifications submitted by you at the time of the order.
When any valid claim based on any defect or non-conformity in the products is correctly notified to us, we shall be entitled to repair or replace the products (or the defective part thereof) free of charge, or, we may decide, at our sole discretion, to refund to you the price of the goods, but we shall have no further liability to you. We will try our best efforts to return a repaired or replaced product to you within fifteen (15) working days as from the day of your claim.
Full refund with return of the product will not be accepted for minor quality issues. In case you are entitled to benefit from any warranty as given by the manufacturer, importer or distributor of the product or a part of it, given to us or to you directly, you will only have a direct claim against the manufacturer or his importer, distributor or other representative for Qatar if you are entitled to such a direct claim; in case you have a claim against us, our liability will be limited in accordance with the manufacturer’s or importer’s or distributor’s warranty, exclusions and conditions. We do not warrant that sold products or services are fit for a particular purpose of the consumer. Except as explicitly provided in this clause or any other clause of these terms and conditions, all warranties, conditions or remedies provided by the applicable Law are excluded, to the fullest extent that is permitted by Law.
Delivery
We will ship and deliver the purchased products to the delivery address that you have specified when you completed the order. We provide international shipping wherever possible to most countries but in the event that there is an issue with shipping to your chosen delivery address then we will inform you immediately. Lead times for the delivery are approximate only. In case delivery does not take place within the indicated timeframe, you must contact our consumer service, and we will try to establish the reason for delay. We will be liable, and you are entitled to terminate the contract and obtain a full refund, if delivery does not take place within thirty (30) calendar days after your order, unless we have agreed on a longer lead time. The goods are at your risk once they are in your possession or in the possession of someone nominated by you.
Inspection upon Delivery
You are advised to inspect immediately the products at the time of delivery, and if that is not possible, at least as soon as is practicable. If you would discover a defect or non-conformity for which you believe that we are accountable, you must notify us within two (2) days, failing which you will be deemed to have accepted the sold goods.
Right to Withdraw
After the shipment of the product and/or after the delivery of the product, you are entitled to cancel the purchase without a particular reason within ten (10) days, upon notification to us by e-mail or by registered mail. You will return the product to us within five (5) days after your notification that you want to withdraw, in its original package, and you will have to pay the return cost plus, if applicable, any taxes that will be due in case of import. We do not accept the return of goods that are damaged or incomplete, with missing or damaged pieces, consumables, accessories or documentation. If the conditions for withdrawal and return of the goods are fulfilled, we will refund the purchase price in accordance with our refund policy as stated further below. The right to withdraw can only be applied to the entire order, including any free gifts that were part of the order, and cannot be applied to limited products of the order, unless we agree explicitly. This is especially true for products that could be purchased with certain advantages when they were purchased together.
The right to withdraw is not applicable to:
- goods that are made according to your specifications or that are personalized according to your wishes.
Refund Policy
If you are entitled to a refund, we will refund you according to the following principles:
- (a) in case of returned products, after a correct use of the Right to Withdraw (Clause 11): we will refund the purchase price within five (5) working days after the receipt of intact and complete products, minus any specific delivery costs if you required special delivery and minus import taxes if we must pay these;
- (b) in case of defective or otherwise non conform products that cannot be repaired nor replaced within the warranty period: under similar conditions as in (a); in case of use during a certain period of time: possibly minus a use compensation;
- (c ) in case of products that are damaged or lost during transportation to your destination address: full refund;
- (d) in case of a termination of a service contract due to changes imposed by us: refund of a pre-paid price in proportion to the period of non-use (pro rata).
Any refund for products or services that have been purchased under promotions, will result in a refund of the promotional price only.
Intellectual Property
Except as otherwise expressly stated, Echuca owns or is an approved licensee to the copyright and all other Intellectual Property contained in the Website and the Website Content, including but not limited to the "look and feel" of the Website, all HTML and other code contained in the Website, all text images or links, all product names and images, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g. all capital letters), (collectively, "Marks") are trademarks owned by or licensed to Echuca unless otherwise noted. The Marks on the Website are variously protected by the laws of Qatar and other countries. No use of any of these Marks may be made without the prior, written authorization of Echuca. Any reproduction or redistribution of the Marks is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the Marks to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
"Intellectual Property" means all trademarks, patents, inventions (whether patentable or not), copyrights, moral rights, product designs, design rights, trade names, business names, service marks, logos, service names, trade secrets, domain names, database rights and any other intellectual property or proprietary rights (whether registered or unregistered) including rights in computer software and all registrations and applications to register any of the aforesaid items.Liability for Products or Services
We will never be liable for any damage caused by our products or services other than personal damage to your health or your personal belongings, as well as that of your household; we will never be liable for any moral or commercial damage, nor for loss of opportunities. In case of liability for products causing damage, we will not be liable if you can file a claim against the manufacturer or importer of the product directly, If we would be held liable notwithstanding our disclaimer, we will only be liable up to the maximum liability assumed by the manufacturer or importer, and all disclaimers and exclusions expressed by the manufacturer or importer will apply to us as if these were formulated by us. In case our product contains a defect that creates a danger or risk to the health or safety of consumers, we will respect the legal framework for product recalls, and we will inform the market about the risks as the Law requires. If you would have purchased such product, we ask you to follow the instructions for the return or repair of such product. We will not be liable for damage caused by an incorrect use or maintenance of a product, by an infringement on the conditions for purchase or any instructions, warnings, age restrictions, or modifications to a product that were not approved by us.
Exceptional Circumstances
We will not be liable if we cannot execute our obligation, or if the execution would be so burdensome or expensive that we would risk a major loss, due to an exceptional event that we could not reasonably anticipate. In such circumstance we will assess whether we can perform a delayed obligation, when the circumstances would allow us to perform in a reasonable manner.
Changes to Our Services
We reserve the right to revise, alter or change the services from time to time including pricing models, payment options, our offerings, etc. Any changes to our services will apply no earlier than thirty (30) days after e-mail notification to you. If you do not agree with the proposed change, you are entitled to cancel your subscription by e-mail to our customer service or by registered mail within fifteen (15) days after our e-mail notification. You will then be entitled to a refund of any prepaid price pro rata the time period that you cannot use the services.
Changes to the Terms and Conditions
We are entitled to update and modify these terms and conditions from time to time. The fact that the terms and conditions have been updated will be notified to you by e-mail or via an announcement on our website. The new terms and conditions apply to any purchases after the date of application thereof. You are encouraged to review the terms and conditions before every subsequent purchase and by indicating that you have read the terms and conditions before placing your order, you are deemed to have accepted these terms and conditions that are currently applicable. You can always download a version of our terms and conditions. In case of discussions about the applicable version of terms and conditions in a particular point in time, the applicable version that we keep in our database as valid at a particular point in time.
Communications
You may contact us using the telephone number, e-mail address, PO Box or address presented here. We may contact you at the telephone number, e-mail address or address indicated by you at the time of your registration. We have the right to send you commercial communications by e-mail if you have given specific consent for such use of your data. You will be able to withdraw your consent and to opt out of such communications as is stated in our Privacy Policy.
Complaints
In case of complaint, we urge you to contact our customer service first at info@echuca.org. Customer service is available on business days during the business hours 08.00 a.m. to 16.00 p.m. and in the default language of English. We will review your complaint in good faith and will try to find an acceptable solution if your complaint seems justified.
Various
If any clause of these terms and conditions is deemed unenforceable or will become unenforceable due to new legislation, it will be deemed null and void, and you and us will be deemed to accept a clause that is valid and is as close as possible to the content of the unenforceable clause. You are not entitled to transfer any rights, any obligation, or any subscription to a third party without our prior written consent.
Applicable Law and Disputes
Our contractual relationship, and the validity, interpretation and execution of these Terms and Conditions is governed by the Law of Qatar. The Court of Qatar will have exclusive jurisdiction regarding disputes based on our contractual relationship.
Privacy Policy
Model Privacy Policy
This privacy policy (“Privacy Policy”) governs the processing of your personal data as part of your use of the Website Echuca.qa (the “Website”) and its associated services (hereinafter together referred to as “Services”).
This processing is undertaken by Echuca Jewellery Design W.L.L. ("Echuca", "I", "we", "us, "our") in compliance with Qatar Law No. 13 of 2016 Promulgating the Protection of the Privacy of Personal Data Law. By using the Website and Services, you acknowledge that you have read this Privacy Policy carefully and that you agree with it without reservation. We reserve the right to modify, change or amend the Privacy Policy at our own discretion and from time to time. Such modification, change or amendment shall be communicated via the Website. Please note that as part of the Website and/or Services, especially those provided via the Website, we may use so-called cookies. Cookies are small text files that are stored on a device’s hard drive and contain certain information and sometimes personal data. For more information on the way we use cookies, refer to the section on cookies below.
What We Process
When using the Website and Services, you consent to the collection of personal data pertaining to you. Such personal data shall include:
- when using the Website: e.g. but not limited to technical information associated with the device you use, such as your IP address, browser type, geographical location and operating system; information concerning your browsing behavior, such as how long you visit, what links you click on, what pages you visit and how many times you visit a page etc.;
- when using our Services: e.g. but not limited to your contact details and basic identity such as your name, e-mail address and country of residence; device-specific details which may be used to identify you etc.;
- when contacting us (via the Website, e-mail, telephone, social media channels, etc.): e.g. but not limited to the basic identity information you provide us with, such as name, e-mail address, postal address, telephone number, the company you work for, your function etc.
In principle, we obtain the above mentioned personal data directly from you. If, however, you choose to register via a social media account (e.g. Facebook or Google Plus), this data will be collected from your social media profile. We advise that you consult the privacy policy of your social media service provider to ascertain what data is processed by your social media service provider when you use the social media login feature. We will not send any of the personal data you provide via the Website to social media service providers unless you consent to it.
Why We Process Personal Data
We may process your personal data to provide you in a personalized and efficient way with the information, products and services that you request, either via the Website, e-mail, telephone or social media channels. We may process your personal data for direct marketing purposes, i.e. to be able to provide you with targeted communications, promotions, offerings and other advertisements from us or our selected partners. Note, however, that we will obtain your prior consent before doing so. You will have the right to opt out of e-mail communications, using the link that is provided within the marketing e-mail. We may process your personal data to perform statistical analyses so that we may improve our Website and/or Services, or to develop new products and/or services. We may transfer your personal data to the financial institution or payment service provider to allow your financial institution and the payment service provider to comply with their legal obligations. We may process your personal data for informing any third party in the context of a possible merger with, acquisition from/by or demerger by that third party, even if that third party is located outside Qatar.
If and when your registration with or use of our Website and/or Services can be considered
- (a) a violation of the terms or the intellectual property rights or any other right of a third party;
- (b) a threat to the security or integrity of the Services;
- (c) a danger to the Website and/or Services or any of our or our subcontractors’ underlying systems due to viruses, Trojan horses, spyware, malware or any other form of malicious code, or;
- (d) in any way hateful, obscene, discriminating, racist, slanderous, spiteful, hurtful or in some other way inappropriate or illegal, we may process your personal data for the preservation of the legitimate interest of us, our partners or a third party.
Your personal data may be transferred to the police or the judicial authorities as evidence or if there are justified suspicions of an unlawful act or crime committed by you through your registration with or use of the Website and/or Services.
To Whom We Send Personal Data
We do not send your personal data in an identifiable manner to any third party if this is not required to provide the Services to you, without your consent to do so. We may rely on third party processors to provide you the Services. We will ensure that third party processors are only allowed to process your personal data on behalf of us upon instruction of us. We warrant that all third party processors are selected with due care and are trained to be aware of the safety and integrity of your personal data, such as:
- the content of your communication and the technical details of the communication itself (with whom you correspond at our end, date and time, etc.);
- your preferences regarding receiving our e-mail communications, such as newsletters, promotions, advertisements, etc., if you have chosen to receive such communications and you have indicated your preferences in your settings;
- publicly available information of your profile on social media channels;
- any other personal data you choose to provide to us.
We may send anonymized and/or aggregated data to other organizations that may use those data for improving products and services as well as tailor the marketing, displaying and selling of those goods and services.
Where We Process Personal Data
We may transfer your personal data to organizations outside of Qatar. Should such transfer take place, we will ensure that there are appropriate safeguards in place to ensure the safety and integrity of your personal data as well as all rights with respect to personal data you might enjoy under applicable mandatory law.
How We Process Personal Data
We will process your personal data in a lawful, fair and transparent manner. We will do our utmost best to keep the personal data accurate and up to date. For processing your personal data under the conditions outlined in this Privacy Policy, we obtain your consent as a result of you using our Website and/or Services. We may also process your personal data for the preservation of the legitimate interests of us, our selected partners or a third party. We warrant that, in case the processing includes personal data of a special nature such as the racial origin, children, health condition, physical conditions, psychological condition, religious beliefs, spousal relation, and/or criminal crimes, we have obtained the permission from the competent department within the Ministry of Transport and Communication as per the measures and controls decreed by the Minister of Transport and Communication. We do our utmost best to process only those personal data which are necessary to achieve the purposes listed in this Privacy Policy. Your personal data are only processed for as long as needed to achieve the purposes listed in this Privacy Policy or up until such time where you withdraw your consent for processing them. Note that withdrawal of consent may imply that you can no longer use the whole or part of the Website and/or Services. We will delete your personal data if you delete/close your profile, unless a legal or regulatory obligation or a judicial or administrative order prevents us to do so. We will take the appropriate technical and organizational measures to keep your personal data safe from unauthorized access or theft as well as accidental loss, tampering or destruction. Access by our personnel or personnel of our third-party processors will only be on a need-to-know basis and subject to strict confidentiality obligations. You understand, however, that safety and security are only best-efforts obligations, which can never be guaranteed. In order to keep your personal data secure, we comply with the privacy policies established by the competent department within the Ministry of Transport and Communication.
Your Rights
You have the right to request access to, as well as a copy of, all personal data processed by us pertaining to you. Subsequent requests for access addressed to us that are manifestly submitted for causing nuisance or harm to us, will not be dealt with. Please note that the provision of any copies may be subject to the payment of a reasonable administrative fee. You have the right to ask that any personal data pertaining to you that are inaccurate, are corrected free of charge. In any case, you can correct a large part of these data yourself via your profile or account settings. If a request for correction is submitted, such request shall be accompanied of proof of the flawed nature of the data for which correction is asked. You have the right to withdraw your earlier given consent for processing your personal data. Specifically for direct marketing e-mails that we send to you with commercial information and offers, you will have a possibility to opt out (refuse) to receive such further e-mails by following a link that is provided within the e-mail. You have the right to request that personal data pertaining to you be deleted if they are no longer required in light of the purposes outlined or if you withdraw your consent for processing them. However, you need to keep in mind that a request for deletion will be evaluated by us against legal or regulatory obligations or administrative or judicial orders which may contradict such deletion. You have the right to oppose the processing of personal data if you are able to prove that there are serious and justified reasons connected with your particular circumstances that warrant such opposition. However, if the intended processing qualifies as direct marketing, you have the right to oppose such processing free of charge and without justification. If you wish to submit a request to exercise one or more of the rights listed above, you can send an e-mail to [add e-mail address here, or perhaps some other contact method]. Such request should clearly state which right you wish to exercise and the reasons for it if such is required. It should also be dated and signed and accompanied by a digitally scanned copy of your valid identity card proving your identity. We will promptly inform you of having received this request. If the request proves valid, we shall honor it as soon as reasonably possible and at the latest thirty (30) days after having received the request. If you are not satisfied with the outcome provided by us, you may file a complaint with the competent department within the Ministry of Transport and Communication.
Cookies
You can avoid cookies being placed by configuring your browser as such.
Guidelines as to how to do this can be found here:
- Internet Explorer : http://windows.microsoft.com/en-gb/windows7/Block-enable-or-allow-cookies
- Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Safari: https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=nl_BE
However, not allowing cookies when visiting the Website may cause certain or all features of the Website to stop working properly.
When you visit our Website, we place a number of cookies:
- Name - ga, gat etc;
- Placement - By Google Analytics;
- Purpose - With Google Analytics, we monitor the behavior of visitors in order to improve user experience with the insight that this provides. Specific information on what each of these cookies do and how long they remain on your computer, can be found here;
- Storage Period - Maximum two (2) years etc.
You may at all times withdraw your consent with our use of cookies. To exercise this right, it suffices to delete the cookies which have been placed on your device. To do so, you are kindly asked to refer to the appropriate instructions of your browser manufacturer, as listed above.
List of Sources
OECD Recommendation “Consumer Protection in E-commerce” 2016
United Nations Guidelines for Consumer Protection, UNCTAD, 2016
BEUC, European Consumer Organization, A European Model Contract for e-Commerce Business to consumer sales, 2011
European Commission’s Public consultation on contract rules for online purchases of digital content and tangible goods, BEUC response, 2015
EU Directive on Unfair terms in consumer contracts 93/13
EU Consumer rights directive 2011/83
EU E-commerce directive 2000/31
EU Consumer sales directive 99/44 (and current revision)
EU Data protection directives and Regulation
State of Qatar Legislation:
E-commerce and Transactions Law no 16 of 2010
Consumer Protection Law no 8 of 2008 Personal data privacy law no 13 of 2016
Cybercrime Law no 14 of 2014
Arbitration Law no 2 of 2017
Civil Code promulgated 2004
Trading Regulation Law no 27 of 2006
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This document was last updated in October 2026.